All of our orders are shipped via courier all over Cyprus. Standard postage is a 4 EUR flat fee per order within Cyprus. Items are usually dispatched on the business day following that on which we receive payment from you in full and may take an estimated 3-5 working days. Shipping is FREE on all orders over 48 EUR. If there is a delay to your order being shipped we will let you know as soon as is reasonably practicable. You will receive an email once your order has been despatched, detailing your consignment number and carrier. Your order will be held by couriers for a period of 3 business days only. Failure to arrange a redelivery will mean that the item will be returned to our warehouse. If this occurs, you will be charged a redelivery fee of 4 EUR.
EXCHANGES & RETURNS
We hope you will be happy with your purchase. However, should you feel it necessary to change or return an item then we aim to make the return process as simple as possible.
If you are unhappy with any items, simply return them to our local store located in the address shown on the contact page of our website, in the original packaging within 14 days of receipt and we will give you a refund on those products or replace the item according to the following rules.
Items can only be exchanged or refunded if they are unused, unwashed and in their original packaging. A copy of your invoice/receipt must also be included.
To make exchange or return, send us an email to address: firstname.lastname@example.org with your Order ID, your name and surname, address, phone number and email address and tell us why you would like to return the item.
Our qualified staff will attend to your request as soon as possible and will get back to you with instructions on how to return the desired products.
Note exchanges are only processed once goods have been received, inspected and confirmed as resellable. Please allow up to 7 business days for your exchange/return to be processed. Availability of stock cannot be guaranteed prior to receipt of items for exchange.
Please note that when returning an order for a refund, you will be responsible for the return postage unless an error occurred on our part. Once we have received the shipment, we will issue a refund to your method of payment.
IF YOU HAVE ANY ADDITIONAL QUESTIONS PLEASE CONTACT US
+357 99 930273 (Greek)
+357 99 966683 (English&Russian)